REFUND & CANCELLATION POLICY
Effective Date: September 1, 2026
At Global Online, we are committed to providing high-quality digital marketing, development, and enterprise growth solutions. Because our services require significant engineering, strategy allocation, and manual fulfillment from day one, we maintain a transparent, fair, and balanced policy regarding refunds and cancellations.
Please read this policy carefully before completing your payment through our secure Stripe gateway.
1. SCOPE OF SERVICES
This policy applies to all digital services offered by Global Online, including but not limited to: Social Media Marketing, SEO (including AI & Enterprise SEO), Web Development, Lead Generation, Event Activation, Paid Ad Campaigns (Google & Meta), Forum/Email Marketing, Reputation Management, Consulting, CRM Integration, and Amazon FBA Setup & Operations.
2. CANCELLATION POLICY
We believe in giving our clients flexibility. You can modify or cancel your ongoing services under the following structural terms:
* Monthly Retainers & Recurring Subscriptions: You may cancel your monthly service subscription at any time. To prevent your payment method from being automatically billed for the next cycle via Stripe, you must submit a written cancellation request at least 15 days prior to your next scheduled billing date.
* How to Cancel: To cancel, please email us directly at cancellations@globalonline.com with your business name, account details, and the specific services you wish to discontinue.
* Post-Cancellation Access: Upon cancellation, we will continue delivering your contracted services until the end of your current paid billing cycle, after which all operations, management, and fulfillment will cease.
3. REFUND POLICY
To remain customer-friendly while accounting for the immediate deployment of our human resources and ad-spend setups, we handle refunds as follows:
A. Services Eligible for Full or Partial Refunds:
* Project Postponement: If you purchase a one-time project (such as Web Development or CRM Integration) and request a refund within 48 hours of payment—before any strategic discovery or engineering work has commenced—you will receive a 100% full refund to your original payment method.
* Non-Delivery: In the rare event that we fail to initiate or deliver a specific milestone outlined in your Service Level Agreement (SLA) due to an internal fault, you are entitled to a pro-rated refund for the unfulfilled portions of that project.
B. Services Non-Eligible for Refunds:
* Completed Services & Shipped Milestones: Once a digital marketing campaign, consultation session, or development milestone is finalized and delivered, it is non-refundable.
* Third-Party Expenses: Fees paid to third parties (such as direct Google Ads or Meta Ads platform ad-spend, software licensing fees, domain purchases, or hosting fees) are paid directly to those networks and are completely non-refundable.
* Lack of Performance Guarantee: Digital marketing performance varies based on changing market conditions, audience behaviors, and algorithmic updates. Therefore, we do not issue refunds based on specific campaign yields, fluctuating lead volumes, or rankings.
4. HOW REFUNDS ARE PROCESSED
Once a refund request is reviewed and approved by our billing team:
* The credit will automatically be processed through our secure Stripe gateway back to your original credit card or payment method.
* Stripe refunds generally take 5 to 10 business days to appear on your bank or credit card statement, depending on your financial institution.
* Global Online does not charge any processing fees for issuing compliant refunds.
5. CHARGEBACKS AND PAYMENT DISPUTES
We values open communication and aims to resolve any billing misunderstandings amicably. If you believe there has been an error in your statement, please contact our billing desk immediately.
Initiating an unauthorized chargeback or payment dispute through your credit card provider before contacting us bypasses our customer service channels, violates your terms of service, and will result in the immediate suspension of all active marketing systems, campaigns, and ad accounts.
6. CONTACT US
If you have any questions regarding your billing cycle, cancellation notice, or would like to request an adjustment, please reach out to our dedicated financial desk:
Global Online
Email: support@globalonlines.com
Physical Address:
612 Old Fox Ct
Myrtle Beach SC 29588
Phone: (828) 237 2331